Across the world, healthcare facilities focus on the disease and not the patient. Think about it — hospitals and healthcare centers are designed and organized in a way that is optimized to handle a certain type of disease rather than providing a frictionless experience to the patient. Given that patients…

The second wave of Covid is ravaging India, especially the urban cities. Apart from being deadlier another distinct feature of the second wave has been — it is spreading to the rural parts of India as well. During the first wave, people in rural parts used to ask us ‘if…